Update your lost Cellphone number for SASSA

Losing your phone can be quite a hassle, particularly when it’s connected to essential services such as your South African Social Security Agency account. This guide is here to assist you in securely updating your contact details with SASSA, so you can keep receiving vital updates regarding your social grants.

Importance of changing phone number

Social agency use your cell number to inform you:

  • Receive important notifications about payments.
  • Verification of identity during application process.
  • Relevant news related to your scheme.

Official Methods to Change Phone Number

Follow these mentioned ways:

Go to nearest SASSA office

  1. Find your local welfare agency office.
  2. An original card of identification like your ID or passport.
  3. Inform staff that you want to update your registered SRD number,
  4. A form from member will be given to you to update your details.
  5. Fill out form by indicating your previous and new phone number.
  6. Cross-check all data before submission in order to avoid delays.
  7. Submit paper.
  8. You’ll get a confirmation on your new phone number as soon as update is finished.

How to change SRD R370 phone number online?

Access official website: https://srd.sassa.gov.za/sc19/contact.

Log in with your credentials.

Find area dedicated to updating your personal details.

Input your new phone number and make sure to save it.

Verify Updates.

Look at your new number for a confirmation SMS.

Toll free number for Changing contact

You can call official customer care line at 0800 60 10 11 so that you can commence process for your information update. The customer care agent will:

  • Verify your grant through use of your personal details.
  • Guide you through necessary steps.
  • Notify whether in-person visit is required or not.

Important Tips for new cell number

New phone number must be registered under your name.

It should be active on a South African sim.

Only one phone number can be associated with your SRD grant.

The update process may take between 24 to 48 hours to complete.

Don’t pay to anyone for this work.

Avoid sharing personal data on social media.